FAQs

Frequently asked questions

Straight answers about scope, records, software, pricing and onboarding.

How does Jayne charge?

Jayne Marie Bookkeeping charges a standard hourly rate of £30 per hour. Any estimate depends on the time required after reviewing the records and scope.

Can Jayne do my tax return?

No. Jayne provides bookkeeping services only. Tax returns, year-end accounts and tax planning should be handled by your accountant or tax adviser.

Can VAT support be included?

Yes, where agreed in writing and where the client reviews and approves the return before submission.

When does bookkeeping work start?

Only after onboarding, due diligence, service scope, fees, access and engagement terms are complete.

Can I send bank statements by email?

Do not send sensitive documents through ordinary website forms. Jayne will confirm the secure upload method if documents are needed.

What software does Jayne work with?

Jayne works with Xero for cloud bookkeeping, bank feeds, reconciliations and record keeping.

What if my records are messy?

Catch-up or cleanup work is charged at the standard £30 per hour rate, with an estimate after review. Messy records should not be squeezed into a normal monthly workflow.

Do I need an accountant as well?

Usually yes. Jayne keeps the bookkeeping records organised; accountants or tax advisers handle tax returns, accounts and specialist advice.

What happens if I submit records late?

Late records can delay bookkeeping, VAT work and monthly reports. Deadlines should be agreed before the work starts.

Is Jayne Marie Bookkeeping suitable for me?

It is best suited to sole traders, small limited companies, landlords and small businesses that want regular bookkeeping support, can provide records on time and understand the service is bookkeeping-only.

Is Jayne AML supervised?

AML training has been completed. AML supervision is not being claimed until the formal supervision application is approved. Client identity and due diligence checks are still required before work starts.

Security note: never send passwords, bank login details, ID documents or payroll records through ordinary enquiry forms.
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